In a world where military service members are promised educational opportunities as part of their service, the U.S. Department of Defense (DoD) operates a Tuition Assistance (TA) program that offers financial support to active duty and reserve servicemembers seeking to further their education. The program, overseen by the Office of the Deputy Assistant Secretary of Defense for Force Education and Training (ODASD FE&T), offers veterans a pathway to enhance their skills and prepare for life beyond the military. However, findings from the DoD Voluntary Education (VolEd) program show that the very institutions that are meant to support servicemembers may be failing them instead.
As part of their oversight, the DoD requires educational institutions to sign a Voluntary Education Partnership Memorandum of Understanding (MOU) to participate in the Tuition Assistance program. By signing this agreement, institutions commit to adhering to strict guidelines designed to protect service members from deceptive practices. These guidelines cover a wide range of areas, including avoiding aggressive recruitment, ensuring transparent pricing information, and providing access to essential services such as academic counseling and job search support. However, compliance with these policies has been under scrutiny, as the Department of Defense’s compliance monitoring team reveals troubling trends.
The Problem with Accreditation Misrepresentation
One of the most alarming trends identified by the DoD VolEd MOU Partnership Institutional Compliance Program (ICP) was the misrepresentation of institutional accreditation. Institutions often displayed accreditation information, but a significant number had accreditation agencies listed that were no longer recognized by the U.S. Department of Education (ED). In some cases, institutions completely omitted this important information from their websites, a serious oversight that can mislead prospective students into spending valuable time and money on degrees that fail to meet industry standards or qualify for employment in their chosen fields. This failure to provide accurate or transparent accreditation information can have long-lasting consequences for military students, who may unknowingly invest years of their life in programs that ultimately leave them unprepared for the workforce.
Lack of Support for Military Students
Another concerning finding involved a lack of support for service members once they entered educational institutions. According to the ICP’s compliance checks, many institutions failed to comply with the MOU requirement to provide a knowledgeable point of contact (POC) for students seeking assistance with military Tuition Assistance, federal Title IV funding, and VA education benefits. In some cases, the institutions provided no POC information at all. In others, they only offered a name or a hyperlink to a page that lacked substance—no qualifications or training information for the individual listed.
This oversight reflects a deeper systemic issue: military students are not receiving the necessary academic, financial, or job search counseling they need to succeed. Without proper support, these students may struggle to navigate the complexities of education benefits and find themselves lost in a sea of bureaucratic inefficiencies. In turn, this increases the risk that they may drop out, accumulate unnecessary debt, or be left with an education that does not help them transition smoothly to civilian life.
The Numbers Behind the Failures
The findings are staggering. Over a five-year period from 2017 to 2022, the DoD’s compliance program uncovered a total of 10,560 compliance-related issues across 1,414 assessments of institutions participating in the TA program. This indicates systemic problems in the delivery of education to military members and points to an alarming trend of disregard for the agreements made between the institutions and the DoD. Despite efforts to monitor compliance, these violations continue to undermine the integrity of the TA program and threaten to harm servicemembers seeking educational opportunities.
Each year, the ICP team provides feedback to the institutions involved, offering corrective action plans (CAPs) to improve their compliance. Institutions are expected to address these issues to align with the MOU and provide the necessary improvements to better serve military students. However, even with this support, the issues persist, leading to questions about the effectiveness of the DoD’s compliance program and whether enough is being done to hold institutions accountable.
A Call for Transparency and Accountability
The Department of Defense’s efforts to hold institutions accountable through the VolEd program and the MOU agreement are commendable, but the findings clearly show that much more needs to be done. The onus should be on these educational institutions to provide servicemembers with the highest standards of transparency, support, and educational quality. After all, these men and women risk their lives for the nation, and in return, they deserve to receive the best education possible, with all the necessary tools to succeed in their civilian careers.
As DoD works to refine its compliance programs, it is imperative that it pushes for stronger accountability mechanisms and greater transparency from institutions. With new initiatives, clearer regulations, and a culture of compliance, DoD can ensure that all service members are equipped with the education they were promised—and avoid leaving them vulnerable to misleading and deceptive practices from educational institutions.
Looking Ahead
While the ICP has made significant strides in assessing institutional compliance, the overall effectiveness of these efforts will ultimately depend on whether the institutions take responsibility for making the necessary changes. DoD's mission of protecting and supporting military students remains a vital one, and it is crucial that all educational institutions participating in the TA program take their commitments seriously. Only through true compliance and a dedication to military students’ success can we ensure that those who serve this country are treated with the respect and care they deserve.
If educational institutions fail to hold up their end of the bargain, it is time for the DoD to take stronger actions to protect military members from being deceived. It’s time to demand that these schools do better—for the sake of the brave men and women who serve.