Showing posts sorted by relevance for query online program manager. Sort by date Show all posts
Showing posts sorted by relevance for query online program manager. Sort by date Show all posts

Saturday, June 25, 2022

HEI Investigation: Academic Partnerships

In 2022, Online Program Managers (OPMs) are being scrutinized like their predecessors, for-profit colleges, in the early 2000s.  2U, one of the leaders in the industry, has been particularly singled out as a predatory company, working with elite schools like the University of Southern California, and selling their overpriced master's degrees.  

Before that, Kaplan Higher Education and Kaplan Higher Education gained attention for selling off their for-profit schools but maintaining the management services for Purdue University Global and University of Arizona Global.  

In this media attention on OPMs, a few companies have been able to avoid much scrutiny, with Academic Partnerships flying below the national media radar for years.  

Academic Partnerships (AP) is a mature online program manager that claims to serve more than 50 universities, most regional state universities.  The Higher Education Inquirer could only find about half that number. AP also claims to "help universities grow"--without providing much evidence.  In some cases, these lesser brand schools have been facing decreasing enrollment and revenues-- and it's not apparent how much AP can help them in the long run.  

What we do know is that the OPM receives about half of all the revenues for their work, which includes cheaper privatized marketing, advertising--and recruitment services from enrollment specialists spread across the US. 

AP's sales pitch is that they can transform their partner universities and help provide reasonably priced degrees in lucrative career fields (such as RN to BSN programs), but is this happening with all the online degree programs offered? And would some consumers be better off choosing a local community college? 


AP's partner universities include: 

Arkansas State University
Avila University
Boise State University
Carleton University
Eastern Michigan University
Eastern Washington University
Emporia State University
Florida International University
Louisiana State University Shreveport
Norfolk State University
Northern Kentucky University
Pittsburg State University
Radford University
St. Cloud State University
Southern Illinois University
Southern Oregon University
Southeastern Oklahoma State University
Texas A&M (International University)
University of Illinois Springfield
University of Maine at Presque Isle
University of North Carolina Pembroke
University of Texas at Arlington
University of West Florida
William Paterson University
Youngstown State University

If you teach or study online at one of these AP university partners, what have you observed?  

  • Do instructors maintain the rights to the content they have created?  
  • What are the online classes like compared to face-to-face courses?  
  • What are graduation rates for these online students compared to on campus students?
  • How much debt do former online students have compared to on campus students?  
  • What kind of jobs are former online students getting compared to on campus students? 
  • Are former online students able to pay off these debts?  

 

Related link: "The Private Side of Public Universities: Third-party providers and platform capitalism"

Related link: HEI Investigation: EducationDynamics

Related link: 2U Virus Expands College Meltdown to Elite Universities

Related link: Purdue University and Its Subprime College Cousin Committing Fraud 

Related link: Online Program Manager for University of Arizona Global Campus Facing Financial Collapse 

 

 

Sunday, April 4, 2021

Guild Education: Enablers of Anti-Union Corporations and Subprime College Programs


According to the Harvard Business School, "Guild Education is an education marketplace that connects employers and universities to provide employees with “education as a benefit.” Guild's employer clients include Walmart, Lowe's, Chipotle Mexican Grill, Taco Bell, Disney and Discover Financial. Its education partners include Penn Foster High School, eCornell (part of Cornell University), CSU Global, Purdue University Global (formerly Kaplan University), University of Denver University College, UF Online (part of University of Florida), Johnson and Wales University Online, Brandman University, Bellevue University, and Ancora Education. A majority of Guild's students are working class people of color. The company has been featured in Bloomberg, Forbes, CNBC, the Wall Street Journal, and Inside Higher Education.

History 

(2015) Guild Education founded by Rachel Romer Carlson and Brittany Stich, two Stanford graduates.
(2016) Guild Education raised $8.5 million in Series A funding. They also received an EQUIP grant from the US Department of Education "to provide low-income students with access to new models of education and training." 
(2017) Guild Education raised $20 million dollars in Series B funding. Guild Education teamed up with Lyft to offer programs to its drivers, making Lyft the "First Gig-Economy Company to Provide Access To Education Services to Contractors." Guild also worked with the Denver Public Schools system to help paraprofessionals, most of whom are people of color, become teachers. CEO Rachel Romer Carlson named to the Forbes 30 Under 30 list. 
(2018) Guild Education raised $40 million dollars in Series C funding. Felicis Ventures was a major investor. 
(2019) Guild Education valued at more than a billion dollars, a rare feat for a company founded by women. Guild Education raised $157 million in Series D funding. Investors included General Catalyst, Emerson Collective, Iconiq Capital and Lead Edge Capital. Ken Chenault joined Guild’s Board of Directors. NBA basketball star Stephen Curry also announced that he had invested in Guild Education.
(2020) Guild Education acquired edtech venture consultancy Entangled Group. CEO Rachel Romer Carlson was named a finalist for the EY Entrepreneur of the Year. 
(2021) Guild Education teamed up with online program manager 2U to connect employees with 500 bootcamp programs covering 30 disciplines and with Google to offer Google Career Certificates. It also added Ancora Corporate Training to its group of educational providers. 

Education Assistance Programs

Education assistance programs are used by many large businesses to recruit, retain, and retrain employees and to increase goodwill with former employees and the public. Corporations with these programs, include Walmart (Live Better U), Amazon (Career Choice), McDonald's (Archways to Opportunity) and Kroger (Feed Your Future). According to Wharton College professor Peter Cappelli, only a small percentage of workers actually use these benefits. 

Policy scholar Kelia Washington states that programs like those at Starbucks, Walmart, and Amazon "are limited in their ability to meaningfully increase college access and completion, and, at worst, they can create additional barriers for employees seeking to obtain high-quality, meaningful credentials." She added that "despite what may be advertised, corporate education assistance programs do not meaningfully relieve financial constraints facing employees interested in pursuing a college degree. These programs in fact limit the college and career choices for some of their employees."

Are Unicorns Real? 

Guild Education has gotten a lot of positive press as an innovative company doing good work. But what do we know about its operations? We know several of its high-profile clients (e.g. Walmart, Chipotle Mexican Grill, Taco Bell, The Walt Disney Company, Discover Financial Services, 5 Guys Inc) and educational providers (Penn Foster, University of Arizona Global Campus, Purdue University Global, University of Florida). The edtech startup is said to be valued at $1 Billion + (a unicorn), with annual revenues of $100 Million+. Paul Freedman has stated that Guild could become a $100 Billion company. But how about the real balance sheet? 

Bright Horizons is the company's largest competitor. Bright Horizons is publicly traded (BFAM) and has worked with more than 200 companies, including Home Depot and Goldman Sachs. Instride works with Arizona State University, Starbucks, and Uber

While University of Phoenix and EducationDynamics represent the old guard in for-profit education, Guild Education brings the "business model" of higher ed into the 2020s, connecting anti-union companies, low wage labor, and the new "lower ed," producing what appears to be little more than hype.

Leadership and Board Members

Rachel Romer Carlson is the CEO of Guild Education and the grand daughter of former Colorado Governor Roy Romer.  Her father Chris Romer is a lesser known politician who has worked in the oil and gas industry and charter schools.  Natalie McCollough is president and Chief Commercial Officer, Jessica Rusin is Chief Technology Officer, and Suzanne Stoller is the Chief People Officer.  Mae Podesta, VP of Finance and Strategy, is the daughter of DC power broker John Podesta. 

Guild's Board of Directors includes American business executive Kenneth Chenault, Google product innovator Wesley Chan, and Johnny C. Taylor Jr., President and CEO of the Society for Human Resource Management (SHRM). Lisa Sherman, President and CEO of the Ad Council is a board advisor. Michael Horn, co-founder of the Clayton Christensen Institute for Disruptive Innovation, is a senior strategist. Other board members include Annie Kadavy of Redpoint Ventures and Byron Deeter of Bessemer Venture Partners.  

Current Partners

Walmart's program is called Live Better U. Associates have the opportunity to earn a college degree "for just $1 a day." Partners include Penn Foster High School, Southern New Hampshire University, Purdue University Global, University of Florida, Bellevue University, and eCornell. Penn Foster provides online courses in facilities maintenance, industrial maintenance, HVAC/refrigeration, electrical, plumbing and construction. 

Disney's Aspire program partners include Purdue University Global, Southern New Hampshire University, University of Arizona online, University of Central Florida, Valencia College, Brandman University, University of Florida Online, University of Denver University College, Wilmington University and Bellevue University. In 2019, Disney reported "that they had invested $150 million in the Aspire free education program for 90,000 of the company’s cast members." 

Chipotle's program partners with Bellevue University. Wilmington University, Southern New Hampshire University, Brandman University, and Purdue University Global.

Lowes' program partners are Penn Foster High School, Brandman University, Colorado State University School of Business, Wilmington University, and Bellevue University.

Taco Bell's program partners with Brandman University, Johnson and Wales University online, Pathstream, University of Denver, and Wilmington University.

Discover Financial Services' program partners include University of Denver University College, Brandman University, Wilmington University, Bellevue University, and University of Florida Online.

Five Guys' program partners include Penn Foster High School, Brandman University, Southern New Hampshire University, Wilmington University, and Bellevue University.

Education Partners

Ancora Education is a for-profit educator focusing on vocational and technical programs.
Bellevue University is a private university based in Nebraska.
Brandman University is part of the Chapman University system.
eCornell is part of Cornell University, an elite private university.
Pathstream is a "web-based platform for teaching in-demand tech skills for work."
Penn Foster High School is a for-profit online high school owned by Bain Capital.
Purdue University Global, formerly known as Kaplan University, is a part of the Purdue University system.
Southern New Hampshire University is a large non-profit university.
University of Denver University College is a private university.
UF Online is part of the University of Florida state system.
Wilmington University is a private non-profit university based in Delaware.

Competitors

Bright Horizons is the company's largest competitor. Bright Horizons is publicly traded (BFAM) and has worked with more than 200 companies, including Home Depot and Goldman Sachs. Instride works with Arizona State University, Starbucks, and Uber.

Humans Don't (Really) Matter

According to the company, from 2015 to 2019, 400,000 working adults used Guild Education to explore their paths back to school. Guild states that there is a 208 percent return on investment for every one dollar spent on education and that the 90-day retention rate for employees enrolled in Guild is 98 percent versus a 71 percent baseline employee retention rate. In 2018, according to Guild, the Lumina Foundation "agreed to research and measure the impact and effectiveness of the program and will work with the Walmart team to share findings." In 2021, Guild also claims to have "helped working learners avoid more than $363 million in student debt." 

According to the Chronicle of Higher Education, "about 15,000 of 950,000 eligible employees use the $1-a-day tuition benefit." That's only about two percent of Walmart's workforce.  In a piece for EducationDive, CEO Rachel Romer Carlson said about 3 to 5 percent of workers in the Guild programs use the benefits.  

With their other clients, is Guild providing educational services to more than two percent of the eligible workers? And how many workers are completing programs?  From this analysis, and the intentional lack of data, it would appear Guild Education for the most part is acting as an anti-union shill, for corporate PR, gathering personal data, upskilling a few workers, and creating lots of goodwill for Walmart and others.  It's possibly a profitable strategy in a world of growing automation and widening inequality, where working people have little to do with the calculus. 





  




Friday, October 4, 2019

2U Expands College Meltdown to Elite Universities

Related article: Education is a Racket

Related Article: Observations of the College Meltdown in Real Time

Related Article: Many People Saw The Crash Of A Billion Dollar EdTech Company Coming (Derek Newton, Forbes)

Related Article: TCF Analysis of 70+ University-OPM Contracts Reveals Increasing Risks to Students, Public Education

Related Article: How They (Online Graduate Programs) Get You (Katerina Manoff, The Atlantic)

Once restricted to for-profit colleges and community colleges, the College Meltdown has advanced to elite colleges like Harvard and Cal Berkeley. These schools have enormous firewalls (e.g. large endowments, strong alumni associations, and powerful donors), but that does not shield them from skepticism about overpriced online graduate degrees and certificates. Adam Looney at Brookings has already outed USC about their outrageously priced MSW program, but that's just one example. The collapse of 2U, the online program manager (OPM) for several elite colleges, exposes this subprime elite degree mess even more.

With 2U, we are not talking about subprime colleges like University of Phoenix or Purdue University Global, but prestigious schools like American University, Baylor University, George Washington University, Harvard University, Pepperdine University, Rice University, Syracuse University, University of California, Berkeley, University of North Carolina, University of Southern California, and Washington University.



"Steer clear for your own sanity"

Admissions Counselors at 2U perform work much closer to fraud telemarketing than "counseling." The volume bleeds the human element out of every phone call because you will constantly be striving to hit metrics and enrollment goals.

3) 2U programs are godawful expensive. For many programs, 2U also has multiple offerings for the same discipline, so ACs working for the more expensive option are often out of luck if a student is admitted to a cheaper competing program. Kinda hard to convince someone to take out 40k more in loans than they have to. You will be tacitly encouraged to manipulate students into taking on more debt just to meet your goal. They want you to do everything just shy of outright lying. Admissions is a breeding ground for exaggerated claims, half-truths, and lies by omission. In short, you will be kicking water uphill every day in this role, trying to meet laughably unrealistic targets made by leadership.

That's not even to touch on the sham "Core Values" 2U shoves down your throat. They literally have these values in neon tube lights on the walls in HQ. Now, of course every company has their own brand of BS, but 2U is insane about theirs. It is cult-like. People use the phrase “drink the Kool-Aid” unironically. Maybe it’s just me, but using the language of a mass s–c-de in a positive sense...doesn’t exactly sit right. Anyway, here are my thoughts on the core values.

1) ”Cherish every opportunity"–so long as you make 75 calls every day, annoying the heck out of people who just wanted a brochure about the program! Also, if someone has a low GPA or GRE scores and cannot help you meet your goal, that is not an opportunity, so don’t cherish it. This would be an accurate value if it said, "Cherish every opportunity that can make the company money. Forget everything else."

2) ”Be candid, honest, and open" —Honestly, for this one I might as well just post the prĂ©cis of the pending lawsuit against this company: “[2U] throughout the Class Period made false and/or misleading statements and/or failed to disclose that: (1) the Company faced increasing competition in online education and particularly regarding graduate programs; (2) the Company faced certain program-specific issues that negatively impacted its performance; (3) as a result, the Company’s business model was not sustainable; (4) the Company would slow its program launches; and (5) as a result, 2U’s public statements were materially false and misleading at all relevant times. When the true details entered the market, the lawsuit claims that investors suffered damages.”

2U also doesn’t want you being “candid honest and open” with the students. Generally speaking, none of these students even know 2U exists, let alone that it gets a large chunk of their tuition money. You are lying by omission on every phone call, every time you send an email from your university email address. Students assume you are directly tied to the actual campus of the program you represent, because 2U spoofs the phone numbers, so every AC calling from say, Maryland, has an area code local to the school they are representing. Here's another hilarious thing: in September 2019, after mass firing 67 tenured employees and, again GETTING SUED BY ITS INVESTORS, 2U put out a "Framework for Transparency," which asserts, "2U has always publicly listed the degree and non-degree offerings we power," which, while technically true, is exactly the sort of PR/optics sophistry you should expect from this company. Yes, they list their university partners on their website. But at no point in an AC's correspondence with a prospective student is the name 2U ever brought up. Students would have to already know what an OPM is, and what 2U is for this "transparency" to actually do anything. As it stands, this Framework for Transparency looks to me like just another PR maneuver designed to give 2U rhetorical wiggle room to claim they’re being forthcoming while actually being the opposite.

3) ”Give a Damn!” – but not about all those poor schmucks with low GPAs who can't help you meet your goal.

4) “Relationships matter!” - remember where I said above they mass fired 67 employees one day? Yeah, they gave these people no notice– people who had been with the company for years, had helped build the business, and had bought into all of 2U's pompous, self-aggrandizing rhetoric about how they are "changing the world!" True believers, hard workers, in other words, fired en masse with no notice. These unfortunate individuals were literally called into an auditorium, let go, and informed “You’re welcome to work for the rest of the day if you want!”

5) “Don’t let the skeptic win!” — by which they mean don’t question anything or think for yourself, peon! Drink the Kool-Aid! DRINK IT I SAID! SHUT UP AND DRINK IT!!! HAVE YOU MADE YOUR DIALS FOR THE DAY YET?!

6) “Be bold and fearless” — I guess it was pretty bold and fearless to abruptly and callously fire a significant chunk of their loyal workforce, so kudos to 2U on this one. And it was pretty brazen to lie to their investors too. So, all right, I've give them this one.

7) “Make service your mission” — in other words, do good volunteer work and take pictures wearing 2U swag so we can take credit and get those sweet sweet PR social justice brownie points. 2U spends a lot of money promoting itself, getting named as a Great Workplace in magazines, maintaining this veneer that they are an ethical, socially conscious organization, when in reality, like most other companies, business is the first priority. Ethics and social consciousness are a very, VERY distant second. Actually, probably more like a very distant tenth or eleventh. This wouldn't even be annoying if they were just honest about it. I get it. A company exists and makes decisions solely to grow its business. So why does 2U seem to demand that its employees pretend otherwise?

8) “Have fun!” – you know the phrase “bread and circuses?” It means to generate public approval, not by excellence in public service or public policy but by diversion, distraction, or by satisfying the most immediate or base requirements of a populace— by offering a palliative: for example, food (bread) or entertainment (circuses). Thanks Wikipedia. Yeah, that is 2U’s main operating strategy. They do all these extravagant events, e.g. random dance parties in HQ, renting out Six Flags for Halloween, or flying everyone to some destination once a year for company meeting. Superficially these are nice, until you remember that these events are bonkers expensive, and that 2U will then lay off 67 people at a moment’s notice due to monetary concerns. I feel reasonably safe in saying those employees would rather have kept their jobs than gotten to see Flo-Rida live in concert. Moreover, the events, particularly company meeting, are basically thinly veiled attempts at brainwashing, stoking the CEO's messiah complex. They give a lot of ra-ra, gosh-aren’t-we-awesome speeches and make you stand in an auditorium chanting company slogans (again, DRINK THE KOOL-AID, SERF). They get great performers and speakers—Michelle Obama in 2018, for example—who lend specious legitimacy to 2U’s alleged mission and values, but are probably told nothing about the company beyond its claims of being "an innovative tech start up increasing accessibility in higher ed."

9) “Strive for excellence!” — in other words, light yourself on fire daily to keep the higher-ups warm. Break your back to carry the company.

In short, this company is an object lesson in disingenuous corporate doublespeak, bad faith business practices, and dogmatic, cultish conformity. Their core values are a bad joke, and if you are an independent thinker at all, you will not like it here. Also, for the record, I was not fired. I left of my own accord before all the firings and lawsuits started. This is not some disgruntled, terminated ex-employee sounding off. This is just an honest appraisal of how 2U does business from my perspective. Work here at your own peril.

Wednesday, August 7, 2024

2U Suspended from NASDAQ. Help for USC and UNC Student Loan Debtors.

2U (TWOU), the online program manager for a number of elite and brand name schools has been suspended from the NASDAQ today for regulatory non-compliance. 

A number of law firms have also announced potential shareholder lawsuits as 2U attempts to reorganize.Their contention is that shareholders were misled by key executives of 2U. 

If these legal contentions are true, the Securities and Exchange Commission has the power to fine and ban executives and former executives from taking part as senior executives with other publicly traded companies. There is a precedent for this. In 2018, the former CEO and CFO of ITT Tech (ESI), Kevin Modany and Daniel Fitzpatrick, accepted penalties.   

Potential Relief from Fraud for Elite Online Degrees and Certificates 

2U has operated as an online program manager for about 70 clients, mostly highly regarded universities, including Harvard University, Yale University, MIT, University of Pennsylvania, Columbia University, Georgia Tech, University of California, Berkeley, Pepperdine University, Rice University, University of North Carolina, and University of Texas. 2U made false claims about the relationship it had with corporate employers, leading consumers to believe that these brand name credentials would be a ticket to better work

Students who used federal student loans for 2U's online graduate programs for the University of Southern California and the University of North Carolina may be eligible for debt forgiveness if they can prove that they were defrauded. We recommend contacting the Project on Predatory Student Lending for a potential remedy. 

For those who were misled about elite certificates, we recommend contacting the Federal Trade Commission and your state attorney general. However, both options will not result in easy answers. 

Related links:

2U Declares Chapter 11 Bankruptcy. Will Anyone Else Name All The Elite Universities That Were Complicit?

HurricaneTWOU.com: Digital Protest Exposes Syracuse, USC, Pepperdine, and University of North Carolina in 2U edX Edugrift (2024)

2U-edX crash exposes the latest wave of edugrift (2023)

2U Virus Expands College Meltdown to Elite Universities (2019)

Buyer Beware: Servicemembers, Veterans, and Families Need to Be On Guard with College and Career Choices (2021)

College Meltdown 2.1 (2022)

EdTech Meltdown (2023)  

Erica Gallagher Speaks Out About 2U's Shady Practices at Department of Education Virtual Listening Meeting (2023)

Wednesday, June 12, 2024

HurricaneTWOU.com: Digital Protest Exposes Syracuse, USC, Pepperdine, and University of North Carolina in 2U edX Edugrift

A new website to inform student consumers has popped up. It's called HurricaneTWOU.com. The website authors identify themselves as a group of former graduate students who want to warn prospective students about what's happening at brand name programs managed by 2U and edX. And they are asking existing students to take a strategic leave of absence. 

The authors also provide information on submitting borrower defense to repayment (fraud) claims to the US Department of Education to have federal student loans forgiven.

The problem is, many consumers are unaware that the brand name schools they are attending online are paying a lion's share back to an online program manager, 2U-edX.  When some consumers cannot find gainful employment after completing their programs, enough to pay off their student loans, they start digging. What they find is that the brand name schools are barely involved in the schemes, other than to take their cut. Even the instructors, poorly paid adjuncts, are employees of the online program manager.

A number of 2U-edX programs are mentioned on HurricaneTWOU.com, to include certificate and graduate degree programs at Syracuse, USC, Pepperdine, and the University of North Carolina.  The authors are organizing an effort through a number of non-violent means, including a petition to the Consumer Financial Protection Bureau. In addition, they are asking people at 2U-edX to provide information to help their cause. 

 

Related links:

2U-edX crash exposes the latest wave of edugrift 

Erica Gallagher Speaks Out About 2U's Shady Practices at Department of Education Virtual Listening Meeting

 2U Virus Expands College Meltdown to Elite Universities